Kaija's story

Kaija's story

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Kaija’s story

I found a home to connect more effectively with my family and community.

The Tipping Foundation was approached by the Department of Health and Human Services and National Disability Insurance Agency (NDIA) to deliver services to Kaija, a woman with very complex disability and behavioural support needs. With diagnoses of obsessive compulsive disorder, Autism, Epilepsy and highly aggressive behaviours such as physical assault, verbal threats of harm to others and harm to self, and aspirations were unclear and therefore unmet.

Kaija’s family live in the Grampians so The Tipping Foundation proposed a model of support to the family and the NDIA which included Kaija being able to live independently, with staffing available onsite and regular ongoing intensive positive behaviour support in the Grampians area.

A core focus of the model was identifying Kaija and her family’s goals and aspirations. While planning was underway the existing support arrangements and provider relationship broke down, resulting in Kaija needing to relocate to a new service provider urgently. A two-week transition agreement was reached with NDIA and the family.

The Approach

An important consideration in planning to provide services to Kaija was working with her family to ensure their concerns were identified early and incorporated into the funded model of support by NDIA.

A very specific transition plan was developed by the Tipping Foundation’s Practice Leader and Service Manager.


The core elements of the plan included:

  • Full review of current positive behaviour support strategies by an independent behaviour specialist.
  • Comprehensive training for all staff by the independent behaviour specialist.
  • Regular individual meetings and combined meetings with Kaija and her family.
  • Comprehensive hand-over by the exiting organisation
  • Regular therapeutic intervention to review and maintain positive behaviour support strategies
  • Specific modification to the independent housing unit to ensure a safe and appropriate environment.
  • Regular reviews of incidents and behaviours to provide a responsive support environment.
  • Regular staff supervision, mentoring, debriefing, counselling and staff meetings.


The Outcome

Kaija has been living independently now for approximately 18 months. Kaija still has a minimal amount of medication and is working towards medication free.

Kaija’s behaviour has reduced significantly in this time allowing her to connect more effectively with her family and her local community.

Kaija’s parents have a positive and collaborative working relationship with The Tipping Foundation.

More than half of the staffing team originally employed to support Kaija remain active in her support. This team is very inclusive and works hard to support the introduction of new staff on her program.





Posted in Our Clients