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Below are explanations of some of the terms and phrases you may see used on this website.

Assistive Technology – basically any device or system that helps you perform tasks or increases the ease and safety with which tasks can be performed. Examples include a bath seat, bed rails, mobility cane, nonslip bathmat, long-handled or adapted grip equipment, shower stool/chair, over-toilet frame, wheelchair, hoist, respiratory devices and many more.

Acquired Brain Injury (ABI) is damage to the brain as a result of disease or injury such as a road accident. This term is often used when damage has occurred following a period of otherwise normal development. A person with an acquired brain injury may experience minor temporary problems to severe, long-term changes in some bodily or mental functions.

Behaviours of concern – also sometimes called “challenging behaviours”, can include aggressive, self-injurious, anti-social, dangerous behaviours or inappropriate sexualised behaviours. These behaviours are a barrier to a person participating and contributing to their community, and pose a risk to the health and wellbeing of a person and the community.

Carers – family members or friends who provide support to a person with disability.

Client Engagement Coordinator (CEC) – supervises direct support workers, oversees day to day operations and ensures our services and programs are delivered as per The Tipping Way.

Complex needs – “Multiple and complex needs” is a broad term used to describe people or families that might be experiencing a combination of multiple disabilities, high support needs, mental health concerns, or other issues. This term may be used to describe your situation if you are unable to get the support you need from a single service. For example, you may require services from specialists on top of your disability support or mental health support.

Community access – supports people to go to local places and community activities such as social groups, libraries and general community services.

Cognitive disabilities – intellectual disabilities are a group of disorders defined by diminished cognitive and adaptive development.

Direct Support Worker (DSW) – A direct support worker is a person who assists people with disabilities, helping them with activities of daily living if needed, and encouraging community inclusion.

Individual Support Package (ISP) – is funds allocated by DHHS to a person to meet their disability-related support needs. This type of funding with be phased out as the National Disability Insurance Scheme (NDIS) rolls out.

Individual Support Plan – a document that lists your goals, what services and supports you already receive and what funded supports you can receive through the NDIS.

Local Area Coordinators (LACs) – NDIA staff who link people with disability to the NDIS and service providers, and build the capacity of individuals, carers and the community to support people with disability

National Disability Insurance Scheme (NDIS) – the new system of disability support that is being introduced across Australia and aims to give people with disability and their carers more choice and control over their supports

National Disability Insurance Agency (NDIA) – the agency set up and funded by the Australian Government to run the NDIS.

Person Centred Active Support (PCAS) – active support is about tailoring support to the individual, considering the positive outcomes for the people we support and providing just enough assistance to enable success.

Service Manager – leads a regional team in the delivery of a number of services throughout the region or regions they are responsible for.

Participant – NDIS terminology for a person with disability who has an individual support plan and their supports paid for by the NDIS.

Planner – a person who works for the NDIA and whose job it is to help participants put together their individual support plans.

Respite – respite is basically some time-out; a short interval for those who need care and those who give it, so each can have a break from the other, their routine and their surroundings.